Sirportly

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Sirportly Release Notes

The list below shows all the changes which are made to the Sirportly system between versions. You can find your current version by looking in the footer of your Sirportly admin interface.

v5.9.0

Cloud Release - this version is currently deployed to our cloud edition and is currently being developed further by our development team before being released to download edition users.

  • Feature
    Logging and retrying of messages that could not be processed by Sirportly (enterprise only)
  • Improvement
    Remove support for semicolons as field delimiters when posting to the API when using application/x-www-form-urlencoded
  • Improvement
    Upgrade underlying frameworks
  • Improvement
    Upgrade to latest version of Ruby (enterprise only)
  • Improvement
    Add rule to trigger automatic macros when a ticket subject changes

v5.8.4

Download Release - this is the version which is currently the latest release for users of our download edition.

  • Feature
    Forward tickets from the API
  • Bug
    Allow e-mails with "Reply-To: <>" to be processed
  • Bug
    Ensure any crashed workers are restarted under systemd (enterprise only)

v5.8.3

  • Feature
    Link and unlink tickets from API
  • Feature
    Remove attachments from API
  • Bug
    Fix scenario where "Last posted at" filters were incorrectly parsed
  • Bug
    Correctly idenfitfy AppMail spam header (enterprise only)

v5.8.2

  • Feature
    Added a new permission to allow users to private another users update before it is sent
  • Feature
    Added the ability to link tickets together through a new tab on the ticket page
  • Feature
    You can now remove a checklist from a ticket more easily
  • Feature
    New mail provider module for AppMail (enterprise only)
  • Improvement
    Changing the outbound email address for a ticket will persist for future updates
  • Improvement
    A more visible unread notification count will now be displayed, and all tickets can now be marked as read in the dropdown
  • Improvement
    Group brand and global responses into individual tabs
  • Improvement
    Max update attachment size(s) are now calculated cumulatively
  • Bug
    Tickets created from Sirportly will use the correct outgoing address from the department for future updates
  • Bug
    Fixes form markup for the Active Directory authentication method (enterprise only)
  • Bug
    Fix status creation issue introduced by 5.8.0 when status order is unset
  • Bug
    An alert will now be displayed when a content image upload fails
  • Bug
    Clicking new ticket on the contact page will now correctly prefill the contact's name and e-mail address
  • Bug
    Stripped content from contact tickets will now be displayed on support centre tickets