Sirportly

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Sirportly Release Notes

The list below shows all the changes which are made to the Sirportly system between versions. You can find your current version by looking in the footer of your Sirportly admin interface.

v5.9.1

Cloud Release - this version is currently deployed to our cloud edition and is currently being developed further by our development team before being released to download edition users.

  • Bug
    Fix issue with segfaulting workers (enterprise only)

v5.9.0

Download Release - this is the version which is currently the latest release for users of our download edition.

  • Feature
    Ticket updates can be forced into a new ticket if the original ticket has been idle for N days.
  • Feature
    Logging and retrying of messages that could not be processed by Sirportly (enterprise only)
  • Feature
    Pinning private notes to the top of a ticket
  • Improvement
    Remove support for semicolons as field delimiters when posting to the API when using application/x-www-form-urlencoded
  • Improvement
    Upgrade underlying frameworks
  • Improvement
    Upgrade to latest version of Ruby (enterprise only)
  • Improvement
    Add rule to trigger automatic macros when a ticket subject changes
  • Bug
    Fix a bug where the list of assignees fails to update when the department is changed when forwarding a ticket.

v5.8.4

  • Feature
    Forward tickets from the API
  • Bug
    Allow e-mails with "Reply-To: <>" to be processed
  • Bug
    Ensure any crashed workers are restarted under systemd (enterprise only)

v5.8.3

  • Feature
    Link and unlink tickets from API
  • Feature
    Remove attachments from API
  • Bug
    Fix scenario where "Last posted at" filters were incorrectly parsed
  • Bug
    Correctly idenfitfy AppMail spam header (enterprise only)