Ensuring that your team can respond to customers quickly & helpfully is key to building happiness. The tools provided by Sirportly are designed with this in mind and we’ve highlighted some below.
The interface is easy to use and brings together all your messages from social networks and everything by e-mail. No need to switch to other browser tabs or open applications.
No need to pick up the phone or jump onto IRC — just chat right within Sirportly where all the background & customer information is at your fingertips.
Assigning a message to another user ensures that the right person answers the message. Whether that's a developer, another support person, or yourself.
Our support ticket system is easy to use and gives you access to the information you need right where you need it.
Support for multiple support channels, automated workflows and countless other features make it the best in class.
Sirportly has brought our public communication into a single platform, improving our response times with the benefits of detailed API to allow seamless integration with our systems
— Mark Baker, Managing Director, DG Technology Group
Sirportly allows us to automate many processes within our support desk, saving time, allowing us to focus on providing a better support experience to our customers.
— Adam McCrory, Zynk Software Limited