Assign messages to people, teams and departments so everyone knows what‘s what.
Ensure that your customer’s questions always reach those with the answers; whether that’s a developer, another support person, or yourself.
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Prioritise messages based on their urgency
Identifying important messages is vital to ensure urgent issues are looked at straight away. Sirportly allows every message to be assigned a priority which can be used to set up rules & SLAs.
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Search all your messages
Sirportly's full text message search allows you to search your entire archive of messages in a couple of seconds. Whether you need to see what happened yesterday or last year, we'll have that data ready for you when you need it.
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Advanced SLA functionality to ensure you're on top of your messages
SLA (or Service Level Agreement) functionality allows you to dictate how long it should take to handle a message. Track reply & resolution times or start & stop your custom timers whenever you want based on specific rules.
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Capture additional useful information with custom fields
Storing additional structured information with a message is easy with custom fields. You can define per-department custom fields allowing you to store whatever additional data you need.
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Discuss messages privately with your team
Private notes allow your team to post their own messages which are only visible to other staff members and not the customer. Ideal for distributed teams.
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Easily send and view attachments to and from your contacts
Sending & receiving files from your users is as easy as with any e-mail communication. Staff can download any attachments sent by customers or upload their own through the web interface.
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Set up signatures & templates for your outgoing messages
Add your logo or other information to all your outgoing e-mails to maintain your corporate image. You can add whatever design you wish to your messages using our e-mail template system.
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See which other staff members are viewing & replying to a message
Avoid accidentally replying to a message at the same time as someone else as Sirportly will show you exactly who's looking at a ticket and if they're writing a response.
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SPAM filtering ensures you only receive the messages you want
Our cloud edition system comes with sophisticated spam detection to ensure you only receive the messages you want. Plus, Sirportly allows you to manually black/whitelist addresses through the admin interface.
