Deleting/Privatising Updates

This method allows you to remove or privatise messages which have not been sent or are private notes.




This method is available to all account tokens and any user tokens who have access to the ticket.

Supported Parameters

  • ticket - the ticket reference (required)
  • update - the ID of the update to show (required)
  • privatise - if sent, privatise rather than destroy the given update (destroy by default, optional)

Example JSON

    "status": "failed",
    "reason": "already-sent"
    "status": "success"

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