These methods allow you to access the ticket data within your account as well as running various actions on your existing tickets.

• Listing tickets (all)
• Listing tickets (by filter)
• Listing tickets (for contact)
• Listing tickets (for company)
• Getting all ticket properties
• Searching Tickets
• Submitting a new ticket
• Posting an update
• Changing ticket properties
• Execute a macro
• Viewing Follow-ups
• Add a follow-up
• Deleting a follow-up
• Run SPQL Query
• Uploading Attachments
• Deleting Attachments
• Viewing ticket log events
• Deleting Tickets
• Merging Tickets
• Getting Attachment Content
• Permanently Deleting Tickets
• Touching Tickets
• Adding a new log event
• Split Tickets
• Getting ticket view statistics
• Ticket Timers
• Ticket Counters
• Add a linked ticket
• Unlinking a linked ticket
• Forwarding a Ticket

Notes

• Ticket statuses belong to a status_type which is returned with ticket data. This is selected by administrators from a choice of three types. The value returned from the API will always be an integer between 0 and 2. The list below outlines what each of these numbers represents.
  • 0 for Open tickets
  • 1 for Closed tickets
  • 2 for On Hold tickets