These methods allow you to access the ticket data within your account as well as running various actions on your existing tickets.


  • Ticket statuses belong to a status_type which is returned with ticket data. This is selected by administrators from a choice of three types. The value returned from the API will always be an integer between 0 and 2. The list below outlines what each of these numbers represents.
    • 0 for Open tickets
    • 1 for Closed tickets
    • 2 for On Hold tickets

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