Viewing Follow-ups

This method allows you to view follow ups on a ticket which will be executed at a later date.

URL

/api/v2/tickets/followups

Access

This method can be accessed by account tokens and user tokens where the associated user has access to the tickets UI.

Supported Parameters

  • ticket - the reference of the ticket you wish view the follow-ups on (required)

Returned Data

If the follow up is added successfully, you will receive a 201 Created response with details about the follow up you have just added. If a validation error occurs, you will receive a 422 Unprocessable Entity status along with an array of errors (see below).

Example JSON

[{
  "id": 17,
  "run_at": "2012-02-03T15:42:06+00:00",
  "actor": {
    "id": 1,
    "username": "adam",
    "first_name": "Adam",
    "last_name": "Cooke",
    "email_address": "adam@atechmedia.com",
    "time_zone": "London",
    "created_at": "2012-02-02T16:09:55+00:00"
  },
  "status": {
    "id": 1,
    "name": "New",
    "colour": "77c300",
    "status_type": 0
  },
  "priority": {
    "id": 1,
    "name": "Urgent",
    "colour": "f80000",
    "position": 1
  },
  "team": {
    "id": 2,
    "name": "1st Line Support"
  },
  "user": {
    "id": 1,
    "username": "adam",
    "first_name": "Adam",
    "last_name": "Cooke",
    "email_address": "adam@atechmedia.com",
    "time_zone": "London",
    "created_at": "2012-02-02T16:09:55+00:00"
  },
  "macro": {
    "id": 3,
    "name": "Resolve",
    "macro_type": "button"
  },
  "reply": "BLABHALBJ",
  "private_note": null
}]