Sirportly

Toggle Menu

Merging Tickets

This method allows you to merge a ticket into another ticket.

URL

/api/v2/tickets/merge

Access

This method can be accessed by account tokens and user tokens where the associated user has access to the tickets UI.

Supported Parameters

  • ticket - the ticket reference for the ticket which you with to merge (required)
  • merge_into - the ticket reference for the ticket which you with to merge into (required)

Returned Data

If the merge is successful you will receive a 200 OK status with a JSON hash for the ticket which you have merged into (see the ticket properties documentation. If the merge does not succeed, you will receive a 409 Conflict status.

Further information

For further information about merging tickets, see the Merging Tickets documentation.