Sometimes a customer will send you an email to your personal mailbox, or send a technical support question in reply to an earlier thread.

If you’d rather such conversations took place in Sirportly, you can now forward these messages as attachments to your support address, and they’ll be converted into tickets.

Example

• Open the message from the customer
• Choose "Forward as attachment"
• Enter your helpdesk address in the "To" field
• Send the message