Adding Follow-ups

Follow-ups are an essential part of all support systems, and Sirportly is no exception.

To add a follow-up to a ticket, open the 'Follow-up' tab at the top of the ticket's page. Decide how long until the follow-up occurs, in minutes, hours, days, weeks, months or years. You can choose as many of the following things as necessary to happen when the follow-up occurs:

  • Choose what the ticket's status, priority, team & assigned user will be.
  • Write a reply to the ticket to be sent.
  • Write a private note for the ticket.
  • Pick a macro to run.

Adding Follow-up

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